Terms & Conditions

Last updated: July 2026

Welcome to UP Store BD (upstorebd.com). Please read these Terms & Conditions carefully before using our website or placing an order. By browsing our site, placing an order, or using any of our services, you confirm that you have read, understood and agree to these terms. If you do not agree, please do not use our services. This is an agreement between UP Store BD (“we”, “us”, “our”) and you, our customer.

1. Products & quality

We sell only genuine, quality-checked products. Every item is inspected before it is listed and dispatched.
Product photos and descriptions are provided as accurately as possible. Minor variations in colour, packaging or appearance may occur due to photography, screen settings or manufacturer updates.
Availability is not guaranteed until your order is confirmed.

2. Pricing & price changes

All prices are shown in Bangladeshi Taka (৳) and, where applicable, exclude the delivery charge, which is added at checkout based on your area.
Prices may change at any time based on market supply, demand and other factors. We always aim to display fair, competitive and accurate prices.
The price shown when you confirm your order is the price that applies. If the total of a confirmed order changes for any reason, we will inform you before completing the order.

3. Placing an order & confirmation

After you place an order, our team may call the mobile number you provided to confirm the details before dispatch.
Providing an accurate name, phone number and full delivery address is your responsibility. Incorrect or incomplete details may delay or prevent delivery.
We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, an unreachable customer, or suspected fraudulent or fake orders.

4. Payment

Our primary payment method is Cash on Delivery (COD) — you pay when the order reaches you.
To confirm an order and help prevent fake orders, we may ask for a small advance payment (from ৳200, or a percentage for higher-value items) via bKash/Nagad. The remaining balance is then paid on delivery. Any advance paid is adjusted against your order total.
The full amount, including the delivery charge, is due at the time of delivery for COD orders.

5. Delivery

Orders are usually handed over to our courier partners within 72 hours of confirmation. Estimated delivery time is 1–2 days inside Dhaka and 2–4 days outside Dhaka.
Delivery timelines are estimates and may vary due to location, courier availability, weather, holidays or other factors beyond our control.
You can track your order anytime using the phone number used at checkout.
Delivery charges depend on your district and are shown clearly at checkout before you confirm.

6. Returns, refunds & exchange

If a product arrives damaged, defective or is the wrong item, we provide a free replacement, exchange or refund — see our Return & Refund Policy. In such cases we bear the return/exchange courier cost.
If you refuse to accept a correctly-dispatched order, or return an item for a change of mind, the applicable return/courier service charge will apply and is payable by the customer.
Approved refunds (for COD orders) are issued via bKash/Nagad or bank transfer, typically within 3–7 working days after the returned item is received and inspected.

7. Warranty & after-sales support

Many products carry a manufacturer/seller warranty ranging from 7 days up to 3 years, depending on the item. The exact warranty is shown in each product's description and is effective from the invoice/delivery date.
For warranty or after-sales service, contact us with your order number; we will guide you on returning the item (courier charges for the item may apply for non-defective/change-of-mind cases).
For minor issues such as setup or configuration help, please contact our support first — many issues are resolved over the phone without sending the product back.

8. Cancellation

You may cancel an order any time before it is dispatched by contacting us with your order number. Once an order has been handed over to the courier, our Return & Refund terms apply.

9. Privacy

We collect and securely store the information needed to process and deliver your orders (name, phone, delivery address and, optionally, email), and we use cookies and analytics to improve your experience. We never sell your data. See our Privacy Policy for details.

10. Acceptable use

You agree not to misuse the website, place fraudulent or fake orders, or interfere with its normal operation. We may suspend or refuse service to accounts involved in such activity.

11. Complaints

If you have a complaint about a product, delivery or service, please contact us in writing with your order number, contact number and details (including any screenshots, audio or video). We aim to acknowledge and take appropriate action within 72 hours.

12. Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of the website after changes means you accept the current terms.

13. Contact

For any questions about these terms, contact us at support@upstorebd.com or 01825539109.