Privacy Policy

Last updated: July 2026

UP Store BD (upstorebd.com) respects your privacy. This policy explains what information we collect when you use our website, how we use and protect it, who we share it with, and the choices you have. By using our website and placing orders, you consent to this policy.

1. Information we collect

Order information: your name, mobile number, delivery address and (optionally) email — the information needed to process, confirm and deliver your orders.
Account information: if you create an account, your name, phone, optional email/date of birth/gender, saved addresses, and a securely hashed password.
Payment reference: if you make an advance payment, the payment method and transaction reference you provide (we do not store card details or wallet PINs).
Usage information: basic data such as pages and products viewed, collected via cookies and analytics to improve your experience.

2. How we use your information

To process, confirm, deliver and provide after-sales support for your orders.
To contact you about your orders and to respond to your enquiries or complaints.
To send offers, new arrivals and updates — only if you opt in to our newsletter (you can unsubscribe anytime).
To improve our products, website, marketing and overall service quality.
To detect and prevent fraudulent or fake orders and misuse of our services.

3. Cookies & analytics

We use necessary cookies and analytical technologies to keep the site working (e.g. your cart and login), remember your preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect site features such as the cart.

4. How we share your information

We never sell your personal data.
We share your delivery details with our courier partners solely to deliver your order.
We may disclose information if required by law or to protect our rights, customers or the security of our services.

5. How we protect your information

We store your data securely and limit access to authorised staff only. Passwords are stored using strong one-way hashing and are never visible to us, and the site is served over encrypted HTTPS. While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure.

6. Data retention

We keep order and account information for as long as needed to fulfil your orders, provide support and warranty service, and meet our record-keeping and legal obligations.

7. Your choices & rights

Unsubscribe from marketing messages at any time.
View and update your profile and saved addresses from My Account.
Request access to, correction of, or deletion of your personal data by contacting us.

8. Children

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the website after changes means you accept the updated policy.

10. Contact

Questions or requests about your privacy? Reach us at support@upstorebd.com or 01825539109.